As your trusted local Bexley florist, Florist Bexley is dedicated to delivering the freshest flowers in every arrangement. Our fresh flowers guarantee means that every bouquet and floral gift is crafted with recently sourced blooms, ensuring vibrancy and longevity for our customers in Bexley and surrounding communities. We proudly serve both households and businesses, maintaining the highest standards of quality and customer care in every order.
Your satisfaction is our priority. In the rare event that your flowers arrive damaged, wilted, or not in optimal condition, please notify us as soon as possible after delivery. We request that you provide clear photographs of the arrangement and its packaging so we can assess the situation. Timely reports help us maintain our standards and continue to serve the Bexley community with excellence.
Florist Bexley guarantees the freshness of our flowers for a minimum of five days from the date of delivery, provided they are cared for as advised. Our bouquets are typically prepared and delivered within hours of sourcing, ensuring you and your recipients enjoy the fullest beauty and fragrance possible. If you notice any issues with flower quality or freshness within this window, please reach out to us promptly so we can address your concerns.
If your order does not meet our fresh flowers guarantee or is damaged on arrival, you are entitled to a choice of a full refund or a complimentary replacement bouquet. Our team will work with you to ensure a swift resolution that fits your needs. Please retain the flowers in their original packaging where possible while we review your case.
Florist Bexley takes every piece of feedback seriously. To file a complaint about your order or service, please contact us with your order details and a description of the issue within 48 hours of delivery. This will help us investigate thoroughly and offer a suitable solution. We aim to resolve all complaints fairly and within three business days, keeping you updated throughout the process. If your issue relates to freshness or damage, we may request photographs to help us understand exactly what went wrong.
Our reputation as a trusted local florist in Bexley is built on reliability, prompt service, and a genuine passion for fresh flowers. Whether delivering to homes or businesses, we appreciate every customer and strive to foster long-lasting relationships. Thank you for choosing Florist Bexley for your floral needs. We are always here to help—and to make sure you’re delighted with every delivery.
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