Welcome to Florist Bexley. These Terms and Conditions govern your use of our website and your purchase of flower delivery services from Florist Bexley. Please read these terms carefully before placing any online orders. By using our website and completing an order, you agree to be bound by these Terms and Conditions. These terms apply to all customers using our online flower delivery services in Bexley and surrounding areas.
In these Terms and Conditions, “we”, “us”, and “our” refer to Florist Bexley, and “you” and “your” refer to any customer using our website to order flowers for delivery. The terms “website” and “site” refer to the online platform through which our products and services are offered.
Placing an Order: To place an order for flower delivery in Bexley via our website, you must:
Upon successful payment, you will receive an order confirmation on the website and via the contact method you provided. Please keep this as proof of your transaction.
Order Acceptance: All orders are subject to acceptance by Florist Bexley. We will notify you once your order has been accepted and is being processed. We reserve the right to decline or cancel any order where necessary, including but not limited to unavailability of stock, incorrect details provided, or payment issues.
We strive to ensure that all flowers and products displayed on our website are available for immediate delivery in the Bexley area. However, due to the perishable nature of flowers and seasonal variations, certain blooms or arrangements may occasionally be unavailable. Where this occurs, Florist Bexley reserves the right to substitute unavailable flowers with those of equal or greater value and quality, maintaining the overall style and colour scheme of your chosen arrangement. Any substitutions will be made at our professional discretion.
Florist Bexley provides online flower delivery throughout Bexley and the neighbouring areas. When placing your order, please provide complete and accurate delivery information to ensure a timely and successful delivery. We cannot accept responsibility for delays or failed deliveries resulting from incorrect or incomplete information supplied by you.
Whilst we strive to deliver your flowers on your chosen date, delivery dates and times are estimates and not guaranteed. Factors such as traffic, adverse weather, or circumstances beyond our control may affect delivery scheduling. In the event of a significant delay, we will make reasonable efforts to inform you as soon as possible.
If the recipient is not available at the delivery address, our delivery driver will follow the instructions provided during checkout (such as leaving with a neighbour or in a safe place, where appropriate), or may leave a note with information on how to arrange re-delivery. Additional charges may apply if we are required to deliver on a different date or to an alternative address.
All orders for online flower delivery in Bexley must be paid for at the time of ordering, using the payment options displayed at checkout. These typically include credit cards, debit cards, and other secure online payment methods. Orders will not be processed or dispatched until full payment has been received and confirmed.
All prices on our website are stated in Pounds Sterling (GBP) and include VAT where applicable, unless otherwise specified. You are responsible for ensuring your chosen payment method is valid and that sufficient funds are available. Once payment is confirmed, you will receive a payment receipt as part of your order confirmation.
Amendments: If you wish to change the details of your order (for example, the delivery address or recipient details) after placing it, please contact us as soon as possible. Although we will make every effort to accommodate amendments, we cannot guarantee that changes can be made once your order is being prepared or has already been dispatched.
Cancellations: You may cancel your flower order for delivery in Bexley up to 24 hours before the scheduled delivery date to receive a full refund. Requests to cancel must be received within office hours and confirmed by Florist Bexley. Due to the perishable nature of flowers, we regret that cancellations requested within 24 hours of the delivery date, or after order dispatch, cannot be refunded in full. In such instances, we will assess any costs already incurred and advise what, if any, refund can be provided.
We aim to ensure that all flowers delivered to customers across Bexley and surrounding areas are fresh, beautiful, and of the highest quality. If you are not satisfied with your delivery for any reason, please contact us within 24 hours of receipt with photographic evidence and your order details. We will review your concern and, if warranted, offer a replacement, partial refund, or full refund at our discretion.
Returns of fresh flowers are not generally accepted due to their perishable nature. We reserve the right to request the return of products, where practical, before processing refunds.
By using our website and services, you confirm that:
Florist Bexley will not be liable for losses, damages, or costs that arise from:
To the fullest extent permitted by law, our liability in relation to any order will be limited to the total amount paid by you for that specific order. We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded.
All content on the Florist Bexley website, including images, text, graphics, and designs, are the property of Florist Bexley or its content suppliers. You may not copy, reproduce, or use any part of our website content for any commercial purpose without express written permission.
Florist Bexley is committed to protecting your privacy. We process your personal data in accordance with the applicable UK data protection legislation. Data provided by you in the course of placing an order is used solely for the purpose of fulfilling that order and communicating with you about our services. For further details, please refer to our Privacy Policy.
We reserve the right to update or amend these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or business operations. Any updated Terms will be posted on this website and will take effect sooner of your next order or, where legally required, after a specified notice period. We recommend you review these terms periodically.
Nothing in these Terms and Conditions confers any rights on any person or party (other than you and Florist Bexley) under the Contracts (Rights of Third Parties) Act 1999.
If any part of these Terms and Conditions is deemed unlawful, void, or unenforceable for any reason, such provision shall be deemed severable and will not affect the validity and enforceability of the remaining provisions.
These Terms and Conditions, and any contract arising out of your use of the Florist Bexley website, are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms and Conditions or about our online flower delivery in Bexley and surrounding areas, please contact us using the details provided on our website’s contact page.
These Terms and Conditions apply to all orders placed online with Florist Bexley for delivery throughout Bexley and all surrounding areas. By placing an order through our website, you confirm your acceptance of these terms. If you do not agree to these Terms and Conditions, please refrain from using our services.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 7 Bourne Rd, Bexley, DA5 1LW.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Bexley, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Bexley.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
